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Department removed access to unconfirmed mailboxes and accounts
December 14, 2023
If you're having trouble getting into your account with the Department of Education, you may have had your access removed.
In a December 13 Electronic Announcement, the Department of Education said it has now removed access to enrolled services for accounts that have not been actively confirmed.
In the announcement, the Department said to restore access to these accounts “the organization’s Primary Destination Point Administrator (Primary DPA) must perform the account validation process as outlined in previous communications,” adding that institutions should refer to the October 16 Electronic Announcement for step-by-step instructions, as well as important reminders.
The action to remove accounts follows action by the Department in October when it initiated the annual active confirmation process. This process requires every organization enrolled for a Student Aid Internet Gateway (SAIG) account to review and validate its assigned TG numbers, including TG numbers (SAIG mailboxes) with access to the NSLDS Professional Access website, the COD website, and all FAA Access to CPS Online and EDconnect user accounts.
Anyone with questions should contact CPS/SAIG Technical Support at 1-800-330-5947 or by email at CPSSAIG@ed.gov.